Reference

How erek 12 Protects Your Personal Data

At erek 12, your personal data — from account registration details to payment records processed via DANA, OVO, GoPay and QRIS — is handled under a clear, documented…

Data encrypted in transitDANA, OVO, GoPay & QRIS records protectedYour right to access your dataRetention limits appliedContact us to request changes

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What This Privacy Policy Covers

erek 12 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This Privacy Policy applies to all data you share when you open an account, make a deposit using DANA, OVO, GoPay or QRIS, browse the lobby, or contact our support team. We collect your name, email address, device identifiers, transaction amounts and session metadata. Availability of

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certain features depends on local law, and our data-handling practices reflect the obligations that apply where local law permits us to operate. Data generated by payment rails such as QRIS and GoPay is stored separately from gameplay logs and is accessible only to authorised finance staff.
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We do not sell your personal data to third parties under any circumstances.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

How to Reach Our Privacy Team

If you want to review the data we hold on your account, submit a correction request, or ask us to delete your records, our privacy support…

HOW WE HANDLE DATA

Data Handling, Cookies and Account Security

erek 12 applies layered security measures across every part of the account lifecycle — from the moment you enter your details during registration to the point your GoPay or QRIS withdrawal is…

Encryption in Transit

All data exchanged between your device and our servers — including payment metadata from DANA and OVO transactions — travels over TLS 1.3 encryption. No payment credential is stored in plain text at any point in the transaction chain.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand which lobby sections you visit most. You can manage or decline non-essential cookies at any time from the cookie preference panel in your account settings.

Data Retention Limits

Account activity logs are retained for 12 months after your last session. Payment records linked to QRIS and GoPay transactions are kept for the period required under applicable financial regulations, then permanently deleted from our systems.

Third-Party Sharing

We share data with payment processors such as the DANA and OVO networks only to the extent needed to complete your transaction. No behavioural or gameplay data is sold, rented or transferred to advertising networks or data brokers.

Account Security Measures

Two-step login verification is available to every account holder. We recommend activating it from the Security tab in your dashboard. Suspicious login attempts from unrecognised devices trigger an automatic email alert to your registered address.

Requesting Data Changes

You have the right to request a copy of the data we hold, ask us to correct inaccuracies, or submit a deletion request — where local law permits. Submit requests via the Account Settings portal or our privacy email inbox for a response within 48 hours.

Privacy Policy Questions Answered

The questions below cover the data rights and privacy practices that account holders ask about most. If your question is not answered here, our privacy team is reachable via live chat between 09:00 and 23:00 WIB or through the dedicated privacy email inbox, and we aim to respond within 48 hours on business days.

We collect your name, email address, date of birth and the payment method details you link — such as your DANA wallet ID or OVO number. Device identifiers and IP addresses are also logged for security verification purposes when you log in.

Payment records are stored in an isolated environment separate from your gameplay history. Only authorised finance staff can access transaction logs, and all records are encrypted at rest. We retain payment data for the period required under applicable financial regulations.

Yes. Log into your account, go to Settings, and select 'Data & Privacy' to download your stored data. Alternatively, email our privacy inbox with your registered address and we will send you a full data export within 48 hours on a business day.

Submit a deletion request through the Account Settings portal or via our privacy email. We confirm receipt within 24 hours and process the deletion within 30 days. Note that certain payment records must be retained for the period required where local law permits.

We share only the data necessary for payment processing — for example, passing your QRIS reference to the payment gateway to complete a deposit. We do not sell, rent or transfer your personal data to advertisers, data brokers or any unaffiliated third party.

We use essential session cookies to keep you logged in and optional analytics cookies to improve our lobby layout. You can accept, decline or customise non-essential cookies at any time from the cookie preference panel inside your account settings page.

Contact our privacy team directly via live chat (09:00–23:00 WIB) or through the privacy email inbox. Describe the specific concern and include your registered email address. We aim to acknowledge all formal privacy complaints within one business day of receipt.

How erek 12 Protects Your Personal Data

How to Reach Our Privacy Team

Data Handling, Cookies and Account Security

Encryption in Transit

Cookie Policy

Data Retention Limits

Third-Party Sharing

Account Security Measures

Requesting Data Changes

Privacy Policy Questions Answered

01 What personal data does erek 12 collect when I open an account?

02 How are my DANA, OVO, GoPay and QRIS payment records stored?

03 Can I request a copy of all the data erek 12 holds about me?

04 How do I ask erek 12 to delete my account data?

05 Does erek 12 share my data with third parties?

06 What cookies does erek 12 use and how can I control them?

07 Who do I contact if I believe my privacy rights have been violated?

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