What should I do if my account is compromised?

Change your password immediately. Contact our live chat (09:00–22:00 Jakarta time) or email support@erek12.xyz to report unusual activity. We freeze suspicious withdrawals pending verification.

Reference

How we safeguard your account and data

Q: Can I request a copy of all data erek 12 holds about me?

Yes. Email support@erek12.xyz with 'Data Access Request' in the subject line. We provide a full export within 30 days, including account details, transaction logs and browser activity where legally applicable.

Our legal framework protects your account, deposits, and personal information through encryption, verification processes, and transparent data handling.

Encrypted account accessVerified withdrawal processDANA, OVO, GoPay, QRIS protection

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Our legal position and your rights

erek 12 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

erek 12 operates where local law permits and maintains clear policies on account access, data retention, and fund handling. When you deposit via DANA, OVO, GoPay or QRIS, your transaction data is encrypted and verified before funds clear to your wallet. We retain account records for

1
dispute resolution and regulatory compliance; you can request access to or correction of your personal data through our support channels during business hours. Your account login, deposit history, and withdrawal records stay confidential. Depends on local law how disputes are resolved and what additional rights you
2
may exercise.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH US DIRECTLY

How to contact us about legal matters

HOW WE PROTECT YOU

Data security, cookies and account control

Encryption & Passwords

Your login and deposit data travel over SSL encryption. We store passwords hashed, never in plain text. Change your password anytime in account settings.

Transaction Logging

Every DANA, OVO, GoPay and QRIS deposit creates a timestamped record visible in your wallet history. Withdrawals require identity verification before processing.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand lobby traffic. Accept or refuse non-essential cookies in your browser settings.

Data Retention

We hold your account and transaction records for 7 years to satisfy dispute resolution and tax compliance requirements where applicable.

Third-party Access

Your data is shared only with payment processors (DANA, OVO, GoPay, QRIS) and fraud-detection partners. We do not sell your details.

Access & Deletion Requests

Contact [email protected] to request a copy of your data or close your account. Depends on local law what deletion timelines we must follow.

Legal and account access frequently asked

We retain account records for 7 years per legal requirements. Personal data is anonymised where possible. Contact support to request deletion of identifiable details earlier, subject to local law and compliance obligations.

No. Payment details are processed by the payment provider themselves. We store only a transaction ID and timestamp. Your bank or e-wallet holds the full payment record.

Yes. Open your account dashboard and navigate to Transaction History. Every deposit via DANA, OVO, GoPay or QRIS and every withdrawal appears with date, amount and status. Download a full statement anytime.

Change your password immediately. Contact our live chat (09:00–22:00 Jakarta time) or email [email protected] to report unusual activity. We freeze suspicious withdrawals pending verification.

Standard identity verification takes 2–4 hours. Urgent requests can be escalated to our compliance team. Once verified, funds transfer to your DANA, OVO, GoPay or QRIS account within 1 business day.

Yes. Email [email protected] with 'Data Access Request' in the subject line. We provide a full export within 30 days, including account details, transaction logs and browser activity where legally applicable.

erek 12 operates where local law permits. Access and eligibility depend on local law. Your account is governed by the terms of service and the jurisdiction where your IP connects, subject to applicable regional regulations.

How we safeguard your account and data

How to contact us about legal matters

Data security, cookies and account control

Encryption & Passwords

Transaction Logging

Cookie Policy

Data Retention

Third-party Access

Access & Deletion Requests

Legal and account access frequently asked

01 What happens to my data if I close my account?

02 Is my DANA, OVO, GoPay or QRIS payment information stored on erek 12?

03 Can I see a history of my account login and withdrawals?

04 What should I do if my account is compromised?

05 How long does withdrawal verification take?

06 Can I request a copy of all data erek 12 holds about me?

07 What legal jurisdiction applies to my account?

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